Customer Support
Shipping and Delivery
Processing Time
We’re a small team, and every item is made by hand, from stringing beads to final packaging. Please allow 2–4 business days for us to create, check, and carefully wrap your order before shipping. Once it’s ready, we’ll email you a tracking number so you can follow its journey. If you need to make a change (like an address correction), reach out as soon as possible — we’ll do our best to help if the order hasn’t shipped yet.
Shipping Details & Free Global Shipping
We ship worldwide and do our best to keep it smooth, affordable, and trackable. United States: Delivery in 5–10 business days, International: Typically arrives in 7–20 business days, depending on location and customs Free Global Shipping on Orders of 3+ Items Whether you’re treating yourself or gifting friends, we offer free shipping anywhere in the world when you order 3 or more charms. All orders include tracking so you can keep an eye on your package. Please understand that during busy periods (holidays, customs delays), shipping may take a little longer — but we’re always here if you need updates.
After-sale Support — We’re With You All the Way
We care deeply about your experience — not just until you buy, but long after you open the box. If something’s not quite right, please don’t hesitate to reach out. We promise to respond with kindness and a solution. We accept returns within 14 days of delivery if: • The item is unused • Original packaging is intact • Return shipping is covered by the customer If your item has any quality issues within 60 days (e.g. breakage, loose parts), we’ll gladly refund or replace it — no stress, no extra charge. Just email us at support@yoneedme.com with your order number and a quick note or photo. We’ll take care of you.
Returns & Exchanges
Return Policy
At Yoneedme, we truly want you to feel happy and confident with your purchase. If for any reason you’re not satisfied, we gladly accept returns within 14 days of delivery, as long as the item is unused, in its original condition, and with all packaging intact. Return shipping costs are the responsibility of the customer. Once we receive the returned item and confirm its condition, we’ll issue a full refund to your original payment method.
Exchange Process
Please note that we currently do not offer direct exchanges, but you’re welcome to place a new order after your return is processed. This ensures we can continue to maintain handmade inventory with care and fairness.
Quality Guarantee & Support
If your item arrives damaged or experiences a quality issue within 60 days, we’ll happily refund or replace it at no additional cost — just send us an email with your order number and a photo. We believe that shopping handmade should be joyful and worry-free. If you have any concerns, reach out to us at support@yoneedme.com — we’re always here to help with care and kindness.
FAQ
We know that ordering handmade products online can come with questions — and we’re here to make things easy. Below you’ll find answers to some of the most common things our customers ask. If you don’t see what you need, just drop us a message — we’re always happy to help.
Are your products really handmade?
Yes! Every phone charm is designed, strung, and packaged by hand by our small team. No factories — just real people, real care, and a love for details.
How long will my order take to ship?
Please allow 2–4 business days for us to prepare your order.Once shipped, delivery times are approximately:
U.S. orders: 5–10 business days
International: 7–20 business days depending on location
Do you offer free shipping?
Yes! We offer free global shipping when you purchase 3 or more charms in one order — no code needed.
Do you accept returns?
Yes — we accept returns within 14 days of delivery, as long as the item is unused and in original packaging. Return shipping is paid by the customer.
What if my item is damaged or defective?
We offer a 60-day quality guarantee. If your charm breaks or has a defect not caused by misuse, we’ll gladly refund or replace it at no cost. Just email us at support@yoneedme.com with a photo and your order number.
Do you ship internationally?
Yes, we ship worldwide, and every package includes tracking. Customs or import fees (if any) are the responsibility of the buyer.
